Returns Policy

Returns & Replacements
All our blinds are made to measure to your exact specifications. Because every blind is custom-made at the point of order, we are unable to accept returns or offer refunds where the blind has been made correctly to the measurements and options you provided. Please take care when measuring and double-check your order confirmation before it goes into production.

Damaged or incorrect orders
If your blind arrives damaged, or has been made incorrectly, we will replace it free of charge. You do not need to return the original blind.
To arrange a replacement, please contact us within 30 days of receiving your order. We will ask you to provide a photograph of the damage or the issue so we can resolve your order as quickly as possible.

How to contact us
Email us at heritagehomecommercial@gmail.com and include your order number and a clear photograph showing the issue. We aim to respond within 24 hours.

Checking your delivery
Please inspect your blind when it arrives. If the outer packaging appears damaged at the point of delivery, please note this with the courier before signing. This helps us resolve any claims quickly.
We are unable to accept reports of damage or incorrect orders made more than 30 days after delivery.

Your statutory rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.